The National Institute of Science and Technology (NIST) Cybersecurity Framework (CSF) is a voluntary framework that helps organizations better manage their cybersecurity risks by assessing... Details

Generative Al maturity is causing ripples in business. Tools like ChatGPT and Midjourney are automation tools for content creation. Imagine creating thousands of personalized one-to-one... Details

Sam Altman of OpenAI describes AI as “the biggest, the best, and the most important” of the technology revolutions, with data center infrastructure playing a... Details

Enterprises are using generative AI to scale content production, eliminate tedious tasks, and drive unprecedented engagement. Now, discover how Adobe Firefly Services helps industry leaders... Details

In March 2024, Zoom commissioned Forrester Consulting to conduct a survey with 408 customer service and experience leaders at the VP level and above in... Details

Adrian Swinscoe explores how integrating cloud contact centers, unified communications, and Al can revolutionize customer interactions. He emphasizes the need for a "Total Experience" approach,... Details

The contact center is being primed for an AI-powered transformation but are you set up for success? How are other businesses implementing AI in their... Details

Creating value in the AI era As data volumes surge, organizations are struggling with data accessibility and visibility. And traditional data management approaches have led... Details

Given the complex IT and data landscape, organizations need an effective data management strategy to fill visibility gaps across systems and bolster their security posture.... Details

To maximize the full value of security and observability data while optimizing costs and maintaining compliance–you’ll need a strong data management strategy. In our latest... Details