Avalon Pharmacy Case Study

Avalon Pharmacy Case Study

Avalon Pharmacy is a full-service, independent pharmacy that emphasizes meaningful client relationships and efficient, patient-centered care.

Avalon Pharmacy is an independent retail pharmacy in Yucca Valley, California, a town of approximately 21,000 residents. As a competitive service provider in such a small area, CEO and Pharmacist Amit Kakar knew he needed a creative way to attract and retain patients.

Avalon Pharmacy’s primary issue was an inability to engage meaningfully with its existing clients. “We wanted to take it further and engage with customers, not just about their refill, but in general. What questions can we answer? What more can we do for them?” says Kakar.

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